Support workflow
Missing cashback: what to check first
A missing or delayed reward does not always mean the click failed. Merchant reporting, returns windows, coupon conflicts, and order validation can delay or block tracking.
Before reporting missing cashback
| Order confirmation | Keep merchant, order date, amount, currency, and confirmation ID. |
|---|---|
| Click path | Confirm iSwees was the final cashback/coupon portal before checkout. |
| Coupon source | Check whether the code came from the merchant/iSwees or a competing extension. |
| Order changes | Returns, cancellations, exchanges, and subscription changes can void rewards. |
MVP support status
iSwees is still building the full account and payout layer. For now, this page sets expectations and helps users avoid the most common tracking mistakes before we offer full claim handling.